Damaged, faulty or incorrect items
If you receive an item that is damaged, faulty or different from what you ordered, please contact us as soon as possible.
We'll arrange the appropriate next steps, including collection or return where needed, at no cost to you.
Nothing in this policy limits your rights under applicable South African consumer law.
Change-of-mind returns
You may request a change-of-mind return within 7 days of receiving your order.
Items must be unused, complete, in their original packaging and in their original condition.
Please contact us before returning an item so that we can provide the return details.
The cost of returning a change-of-mind item is for your account.
Once the returned item has been received and checked, approved refunds will be made to the original payment method.
Items that cannot be returned
Certain items may not be eligible for change-of-mind returns for hygiene, safety or other reasons. Where an exclusion applies, this will be indicated before purchase.
This does not affect your rights if an item is defective, damaged, unsafe or not as described.
Contact us
If you have a question about a return, please contact us before sending the item back.